How to Identify Your Roborock Model Using the Packaging or Manual
If you still have the original packaging or user manual that came with your Roborock, these can be valuable resources for identifying the model. Here’s how to check:
1. Examine the Product Box
- Look for the model name or number printed on the front, side, or back of the box.
- Common examples: Roborock S7, Q7 Max+, S8 Pro Ultra.
- Check for additional labels or stickers that list specifications, such as:
- Battery capacity
- Suction power (e.g., 2500 Pa, 4200 Pa)
- Key features like self-emptying dock compatibility or mop type.
2. Look at the Included Manual
- Open the user manual and check the cover page or introduction section:
- The model name is often listed prominently at the top.
- Manuals are typically specific to each model, including diagrams and instructions unique to its design.
3. Check the Accessories List
- Both the box and manual may include an inventory list of accessories:
- Self-emptying dock? Likely a Plus model (e.g., Q7 Max+).
- Water tank or mop pads? Indicates a vacuum-and-mop combo model like the S7.
4. Note the Design on the Box
- Boxes often feature images of the product, highlighting its design and features:
- Visible cameras? Could be a MaxV model.
- Vibrating or mop-lifting icons? Likely an S7 or S8.
5. Look for a QR Code
- Many Roborock boxes and manuals include a QR code that links to product information:
- Scan it using your smartphone.
- It often redirects to a product page or registration portal with detailed specifications.
6. Serial Number Cross-Check
- Some packaging includes the serial number, which you can:
- Compare with details in the app.
- Provide to Roborock customer support for precise identification.
Pro Tip: If you’ve misplaced the packaging or manual, you might still find the same manual online. Visit the official Roborock website or search for “Roborock [Model] manual PDF” to download the document based on your model guess.
Using the packaging or manual is a straightforward way to confirm your Roborock model and ensure you’re using the right settings and accessories
How to Identify Your Roborock Model by Checking Your Order History
If you’ve purchased your Roborock online or through an app, checking your order history is one of the easiest ways to identify your model. Here’s how to do it:
1. Log into Your Account
- Go to the website or app where you purchased your Roborock (such as Amazon, Roborock.com, or a third-party retailer).
- Sign in to your account using the same credentials you used during your purchase.
2. Find Your Order History
- Navigate to the Order History or My Orders section in your account dashboard.
- Look for the specific order you placed for the Roborock. This will usually be listed by the date of purchase or order number.
3. Check Order Details
- Click on the order to view more details. Most order confirmations will list the product name and model number.
- For example, you may see something like Roborock S7+ or Roborock Q7 Max.
- If you ordered through Roborock’s official site, you may also find extra details about the product specifications and shipping.
4. Look for Serial Numbers or Product Codes
- Some online order confirmations include the serial number or product code, which can help you cross-check with the Roborock model you have at home.
- If a serial number is provided, you can visit the Roborock website to find out more about your model by entering that code.
5. Check for Shipping Details
- Sometimes, the shipping confirmation or packing list will include a more detailed description of the product. This might include specifics like:
- Color (black, white, or other variants)
- Key features (e.g., self-emptying dock or LiDAR navigation)
6. Search for the Model on the Purchase Platform
- If you don’t see a detailed order description, you can search for the Roborock model name directly in the search bar of your order history. This can sometimes bring up more detailed info about the exact version or package you bought.
7. Receipt or Invoice
- If you have a receipt or invoice from the purchase (either printed or digital), check it for the model number and other product information. Retailers often include this on the receipt for reference.
8. Return or Warranty Information
- If your purchase was recent, the order history might also have return or warranty details. Often, the model number will be listed alongside return policies or warranty periods.
Pro Tip:
If you’ve misplaced the physical confirmation but remember where you purchased the robot, you can always contact the retailer’s customer service to retrieve the order details. They may also be able to assist with product support based on your order.
Why It Works: Checking your order history is often the most reliable way to confirm your Roborock model because it provides accurate details directly from the source of purchase. Plus, it helps you stay updated on warranty or support options in case you need assistance!
9. Order History in the Roborock App
If you purchased your Roborock through the Roborock app, you can also check your order history directly within the app:
- Open the Roborock App: If you have the app installed, sign in with the same account you used to make the purchase.
- Go to “Order History”: You should be able to see a list of your past orders.
- Find Your Roborock Model: In your order details, the app will display the specific model you purchased, including any accessories or additional items included in the package.
10. Cross-Referencing with Product Listing
Sometimes, the order history will link to a product listing or show the exact title of the Roborock you ordered. Cross-referencing the title or product listing with the current Roborock lineup on their website can help you confirm your model.
- Visit Roborock’s Website: Go to www.roborock.com or your chosen retailer’s site.
- Look for the Exact Model: Search for the product name in your order history to confirm the model specifications. You can compare things like suction power, navigation system (LiDAR, cameras), and accessories.
11. Check for Discounts or Promotions
Another way to identify your Roborock model is to look for any discounts or promotions applied during the time of purchase. Retailers often run sales based on specific models, and identifying the sale you purchased under can help narrow down which Roborock you own.
- Search for Deals: Sometimes a specific model goes on sale or is bundled with accessories. The sale details can give you an exact idea of which model you bought.
12. Online Payment Receipts
If you use services like PayPal, Apple Pay, or Google Pay, you may have a digital receipt or transaction log with product details:
- Find Your Roborock Transaction: Look for your Roborock purchase in the payment app or website.
- Transaction Details: Payment platforms sometimes include the name of the product, which can help you identify your model.
13. Ask Customer Support
If you still can’t find your Roborock model details in your order history, or if your retailer doesn’t provide enough information, customer support can help:
- Reach Out to Roborock Support: Provide them with your order number, the purchase date, or any other details you have, and they can help you confirm the model.
- Third-party Retailer Support: If you bought from Amazon or another retailer, their customer service team can also look up your order details and tell you exactly what model you have.
14. Check for Return or Warranty Options
If you’re planning on returning your Roborock or registering it for warranty, the order history will often list important model-specific details:
- Return Policy: Some retailers require the model number for returns or exchanges.
- Warranty Registration: Roborock offers warranty registration where you may need to specify your model. This can be found in your order history as well. Which Roborock Do I Have
Final Thoughts on Checking Your Order History
Using your order history is one of the easiest and most reliable ways to identify your Roborock model. Whether you’re trying to figure out the exact features of your vacuum, look for updates, or find the right accessories, having a clear record of your purchase ensures you’re getting the most accurate information.
Even if you don’t have the product on hand or can’t remember the exact name, the order history holds a wealth of information that will help you unlock everything you need to know about your Roborock model. From there, you can confidently search for updates, troubleshooting advice, or compatible accessories!
